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Hostaway vs Hospitable: Navigating the Best Fit for Your Rental Business

In the dynamic world of vacation rental management, choosing the right software can be the cornerstone of success. Two prominent names that often come up are Hostaway and Hospitable, each offering unique features and benefits.

Whether you’re a seasoned property manager or just starting out, understanding how these platforms stack up against each other is crucial in making an informed decision. In this article, we delve into a detailed comparison of Hostaway and Hospitable, highlighting their key differences and helping you navigate the best fit for your rental business needs.

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Key Feature Differences: Hostaway Vs.

Automation and Communication

  • Hostaway: Offers a wide range of automation tools for messages, reviews, tasks, and payments, along with a unified inbox for communication.
  • Hospitable: Focuses on automating guest communication and task assignments, centralizing management tasks on one platform.

Analytics and Reporting

  • Hostaway: Provides extensive analytics and reporting features, including detailed financial reporting.
  • Offers data insights but lacks detailed information on the extent of its reporting features.

Direct Booking Tools

  • Hostaway: Includes tools for creating booking websites and integration with WordPress and Wix.
  • Emphasizes direct booking tools, including website building and Google Vacation Rentals integration.

Learning Resources and Community Support

  • Hostaway: Does not heavily emphasize community resources or learning tools as part of its feature set.
  • Offers a range of learning resources, including masterclasses, workshops, podcasts, and a strong community support system.

Target Audience and Usability

  • Hostaway: Appears to cater to a broader range of clients, including those with larger or more complex operations.
  • Focuses on user-friendliness and support for individual property owners or small to medium property managers.

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Comparing Pricing Models: Hospitable Vs. Hostaway

Key Differences in Pricing Structures

  1. Pricing Transparency:
    • Offers clear, straightforward pricing with a base rate and pay-per-use model.
    • Hostaway: Customizes pricing based on individual business needs, with less public transparency.
  2. Trial Options:
    • Provides a 14-day free trial, allowing users to test the software without financial commitment.
    • Hostaway: Offers paid trials, catering more to larger property managers requiring extensive setup.
  3. Volume Discounts:
    • Includes volume discounts, beneficial for managing a larger number of properties.
    • Hostaway: Does not explicitly mention volume discounts, but implies flexibility for larger operations.
  4. Direct Booking Tools:
    • Offers specific add-ons for direct bookings at an additional cost.
    • Hostaway: Includes access to all features, but specifics on direct booking tools are not clear.
  5. Target Audience:
    • Hospitable: More suited for individual property owners or small to medium property managers.
    • Hostaway: Tailored for a broader range of clients, including those with larger portfolios or complex needs.

Customer Satisfaction: Hostaway Vs.

Hostaway is praised for its user-friendly design, scalability, and effective customer support, particularly beneficial as the number of property listings grows. However, it faces challenges with functionality and occasional double bookings. receives acclaim for its comprehensive communication automation and ease of use, streamlining management tasks significantly. Despite its generally positive reception, it encounters occasional issues with integrations and support response times.

In essence, both platforms are well-regarded in their respective domains, with Hostaway excelling in scalability and in communication automation, though each has areas for improvement.

Hostaway Deep-Dive: Comprehensive Feature Overview for Vacation Rental Management

Hostaway offers a comprehensive suite of features designed for vacation rental property managers and Airbnb hosts. These features are integrated into an all-in-one platform, providing a wide range of tools to streamline and automate various aspects of vacation rental management. Here’s a summary of the key features available on Hostaway:

Property Management

  • Property Management System (PMS): An all-in-one property management system and channel manager.
  • Reservations Manager: A tool to keep track of all your bookings.
  • Performance Dashboard: Provides a centralized view of all necessary information.
  • CRM & Lead Management: Helps in converting potential leads into bookings.


  • Unified Inbox: A comprehensive inbox for all communication needs.
  • Automated Messages: Allows for the automation of complex message sequences.
  • Owner Portal: Keeps property owners updated and in control.
  • Guest Portal: A platform for upselling and sharing information with guests.
  • SMS & WhatsApp Support: Native support for text messages and WhatsApp communication.

Analytics & Reporting

  • Customizable Reports: For key performance indicators.
  • Occupancy Reports: Detailed reports for complete control over occupancy.
  • Dynamic Pricing: Adjusts rates based on supply and demand.
  • Owner Statements: Provides detailed reports for property owners.
  • Financial Reporting: Offers aggregated and accurate data with unlimited reporting capabilities.
  • Expense Tracking: Helps in efficient financial management.

Automation Tools

  • Automated Messages: For various triggers, automations, and workflows.
  • Automated Reviews: Helps in generating reviews which are crucial for bookings.
  • Automated Tasks: Manages cleaning and maintenance tasks effortlessly.
  • Automated Payments: Ensures timely and accurate guest payments.


  • Notifications: Customizable alerts and notifications.
  • Mobile App: Highly rated mobile application for on-the-go management.
  • Open API: Allows integration with various software or custom solution development.
  • Revenue Management: Maximizes revenue in both high and low seasons.


  • Booking Website: Easy setup for direct bookings.
  • WordPress and Wix Widgets: Integration with WordPress and Wix for enhanced online presence.
  • Coupon Management: For sending personalized special offers.
  • Website Builder: Enables building of custom vacation rental websites.

Channel Manager

  • Channel Manager: A core feature that integrates with various distribution channels.
  • Multi-Calendar: Advanced calendar management for multiple properties.
  • Multi-Unit Support: Suitable for managing hotel-style setups.
  • Cross-Listings: Flexible arrangements for managing large groups.


  • Payment Processing: Ensures timely and accurate payments.
  • Contract Signature: Automates rental contracts- Guest Invoicing: Provides accurate invoicing for guests.
  • Task Management: Simplifies the management of cleaning and maintenance tasks.
  • Smartlocks: Enhances guest access and security.

Hostaway’s platform is designed to cater to the evolving needs of vacation rental property managers, offering a. blend of management efficiency, automation, and scalability. This comprehensive feature set aims to streamline operations, enhance guest experiences, and ultimately drive business growth for property managers.

Understanding Hostaway’s Pricing and Features for Vacation Rental Management

Hostaway has emerged as a significant player in the vacation rental management software market, catering especially to Airbnb hosts and property managers looking to scale their operations. However, understanding their pricing structure and the features they offer is crucial for potential users. Here’s what you need to know:

Hostaway’s Pricing Model

Hostaway’s pricing details are not publicly listed, as they tailor their costs based on the level of customer support required and the number of properties managed. However, insights gathered from various sources, including a review by SoftwarePundit, suggest the following:

  • Estimated Cost: The pricing is estimated to be around $50 per property per month. This figure is an average and can vary depending on specific needs and scale of operations.
  • Customized Pricing: Hostaway offers customized pricing plans to fit the unique needs of each property manager. This approach allows for flexibility and scalability, especially for those managing a large number of properties.
  • Target Audience: The platform is particularly beneficial for those managing more than 10 properties and is designed to support the scaling of their business.

Explore the Key Features of Streamlining Vacation Rental Management, formerly known as Smartbnb, is a highly-rated vacation rental management software designed to automate and streamline various aspects of hosting on platforms like Airbnb, Vrbo, and Here’s a summary of its key features:

Vacation Rental Management Software

  • Centralized Management: allows users to centralize all vacation rental management tasks on one intuitive platform.
  • Calendar and Pricing Sync: It offers synchronization of listings’ calendars and pricing across multiple platforms including Airbnb, Vrbo,, and others.
  • Automated Guest Communication: The software automates conversations from inquiry to review, significantly reducing the manual effort involved in guest interactions.
  • Team Management: It enables the management of teams by assigning tasks automatically.
  • Data Insights: provides valuable insights about guests to help grow the business.

Direct Bookings

  • Increased Earnings: The platform supports direct bookings, bypassing fees of third-party platforms.
  • Direct Booking Website: Users can build a direct booking website or integrate a booking widget into their existing setup.
  • Google Vacation Rentals: It also offers the capability to get bookings from Google Vacation Rentals.


  • Best-in-Class Software Integration: can be easily integrated with other tools, allowing users to manage all short-term rental business tasks from one platform.

Growth and Support

  • Learning Resources: The platform offers expert hosting tips, case studies, eBooks, and podcast episodes to assist in the short-term rental journey.
  • Community and Support: Users have access to masterclasses, workshops, live chat support, and office hours with the founder and team.

Understanding’s Pricing: A Guide to Vacation Rental Management Costs offers a straightforward and cost-efficient pricing model for its vacation rental management software. Here’s a summary of their pricing structure:

Base Pricing

  • Starting Rate: The base flat fee is $40 per month, which covers up to 2 properties.
  • Free Trial: offers a 14-day free trial period to get started.

Pay-Per-Use Model

  • Additional Properties: After the first 2 properties, users only pay for properties that had a check-in during the past 30 days.
  • No Additional Fees: The pricing remains the same regardless of the number of channels on which the properties are listed. There are no hidden or extra fees.

Direct Booking Add-On

  • Direct Booking Tools: Users can opt for a direct booking add-on, which includes professional, easy-to-customize website templates or a booking widget for existing setups. This feature is designed to help users keep more profits. However, specific pricing details for this add-on are not provided in the summary.

Volume Discounts

  • Discounts for More Properties: The pricing model offers volume discounts. The more properties with check-ins managed, the lower the fee per property becomes.

Minimum Fee

  • Base Fee Coverage: charges a base fee that covers up to 2 properties. Beyond that, charges apply only to additional properties with check-ins in the past 30 days.

Definition of Active Property

  • Active Property Criteria: An active property is defined as one where there was at least one check-in during the past 30 days.


In conclusion, while both Hostaway and bring a lot to the table, the choice ultimately hinges on your specific requirements. If you’re managing a larger portfolio or need detailed reporting and extensive automation, Hostaway might be your go-to option. On the other hand, is ideal for those who prioritize user-friendliness, direct bookings, and community learning resources. Whichever platform you choose, remember that the right vacation rental management software not only simplifies your operational tasks but also paves the way for business growth and enhanced guest experiences.

Make sure and check out our in-depth review of Hostaway here…>>

Ryan Drew- Contributor
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Ryan Drew- Contributor

I'm an Airbnb Superhost sharing my Airbnb journey and tips that I've learned along the way.

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