By Ryan Drew | Superhost and Vacation Rental Expert | Last Updated January 29, 2025
It’s incredibly frustrating when you check your Airbnb listing to find that a glowing review from a guest is nowhere to be found. Not only does this leave you confused, but it could also affect your future bookings, especially if your reputation isn’t showcased properly.
If you’re wondering why your Airbnb review isn’t showing, here’s what you can do:
1. Verify That It Has Been At Least 14 Days
One of the most common reasons reviews don’t show up right away is that they can take up to 14 days to appear. Airbnb’s system holds reviews until either both the guest and host have submitted their feedback, or the 14-day period has passed since the stay. If it’s been less than 14 days, you’ll need to be patient.
Take this time to make sure that your review has been submitted, as this can sometimes delay the process if you’re waiting on your own review.
2. Check That Your Guest Submitted a Review
Unfortunately, not every guest will submit a review. If you’re still waiting, it doesn’t hurt to reach out politely to your guest and kindly remind them to leave feedback. A message encouraging a review after a positive experience can go a long way.
If your guest didn’t leave a review, you can still leave one for them. While this won’t showcase your positive experience directly, it still helps to maintain a good reputation.
3. Contact Airbnb Help
If you’ve waited 14 days and confirmed that your guest hasn’t left a review, and you’re still facing issues, it’s time to reach out to Airbnb’s support team. While it may take a bit of persistence, you can contact them through Airbnb Help or reach out on social media for quicker responses. You can also call them directly at 1-855-424-7262 (toll-free in the US and Canada).
Tips for Getting More Reviews
A big part of receiving more reviews lies in setting clear expectations with your guests. Consider creating a detailed house manual, explaining rules, check-in procedures, and expectations. You can even include a short message encouraging guests to leave a review at the bottom of your manual. Adding a QR code linking directly to your Airbnb profile makes it easier for them to leave feedback.
Related Questions
How long does it take for an Airbnb review to appear?
Reviews typically appear when both the guest and host have submitted feedback or after 14 days have passed since the guest’s stay. After this time, no further reviews can be added, though both parties can still respond to each other’s reviews.
Can I see my rating on Airbnb?
Yes, you can check your ratings at any time. For hosts, go to the “Host” menu and find “Stats.” For guests, ratings are available in the “Reviews” section of your personal profile.
Consider Short-Term Rental Insurance
In case negative reviews result from a guest’s misbehavior, having short-term rental insurance can help protect you. If you don’t already have coverage, consider reading up on policies like Foremost vs Proper Insurance, as they’re specifically designed to cover short-term rentals and potential damages.
By understanding how reviews work and taking proactive steps, you can maintain a strong reputation as a host and avoid any setbacks due to missing reviews.
