By Ryan Drew | Superhost and Vacation Rental Expert | Last Updated January 14, 2025
Check-in and check-out times are critical aspects of managing an Airbnb, and additional fees for early check-ins or late check-outs can help streamline your process and provide added flexibility for guests. Properly communicating these fees in your automated welcome messages ensures transparency and reduces confusion or unexpected questions from guests.
Why Set Check-In and Check-Out Fees?
- Covers Extra Costs: Early or late check-ins may require additional cleaning crew coordination or extended utilities use, which come with a cost.
- Maintains Scheduling: These fees deter disruptions to cleaning or maintenance schedules.
- Provides Flexibility: Guests who genuinely need early or late options can plan accordingly when they know these services are available.
How to Include Check-In and Check-Out Fees in Your Welcome Message
An automated welcome message after booking is the perfect way to notify guests of your policies, including check-in and check-out fees. Here’s how to craft a clear and professional message:
1. Start With a Warm Welcome
Kick off your message by thanking the guest for choosing your Airbnb and providing an overview of their stay details, such as check-in and check-out times.
2. Mention Standard Check-In and Check-Out Times
Clearly state the standard times and explain the rationale behind them. For example:
“Our standard check-in time is 3:00 PM, and check-out is at 11:00 AM. These times help ensure our team has ample time to prepare the space for every guest.”
3. Highlight Early and Late Check-Out Options
Include the availability of early check-ins or late check-outs for a fee. Use simple, polite language like this:
“If you require an early check-in or late check-out, we’re happy to accommodate when possible. A $30 fee applies for early check-ins before 3:00 PM or late check-outs past 11:00 AM.”
4. Include a Call to Action for Requests
Prompt guests to notify you in advance if they need these services:
“Please let us know as soon as possible if you would like to request an early check-in or late check-out. Availability is limited and offered on a first-come, first-served basis.”
5. Keep It Clear and Friendly
Transparency is key to ensuring guests feel informed and comfortable:
“By letting us know ahead of time, we can do our best to make your stay as seamless and enjoyable as possible.”
Sample Automated Welcome Message
Subject: Welcome to [Your Airbnb Name] – Important Check-In Details
Hi [Guest’s Name],
Thank you for booking your stay at [Your Airbnb Name]! We’re excited to host you.
Here are the check-in and check-out details for your reservation:
- Check-In Time: 3:00 PM
- Check-Out Time: 11:00 AM
If you need an early check-in or late check-out, we’re happy to assist when availability allows. A fee of $30 will apply for early check-ins before 3:00 PM or late check-outs after 11:00 AM.
To request this service, please message us as soon as possible so we can confirm availability.
Feel free to reach out if you have any questions about your stay. We look forward to welcoming you!
Best regards,
[Your Name or Team Name]
Benefits of Automating Fee Notifications
- Reduced Guest Questions: By addressing fees upfront, guests are less likely to message you with last-minute requests.
- Improved Transparency: Guests appreciate clear communication about additional charges, which enhances trust.
- Streamlined Operations: Automation ensures every guest receives consistent information, saving you time.
Final Thoughts
Including check-in and check-out fees in your automated welcome message is a simple yet effective way to manage guest expectations. This approach not only minimizes potential misunderstandings but also ensures your hosting experience runs smoothly.
Would you like additional tips on crafting automated messages or managing Airbnb communication? Let me know!
