By Ryan Drew | Superhost and Vacation Rental Expert | Last Updated January 16, 2025
Self-check-in is a valuable feature for Airbnb hosts. It not only enhances the guest experience but also reduces the need for direct interaction upon arrival. When I first started hosting, I had many questions about how and when guests should receive their self-check-in instructions. Here’s a straightforward approach based on my experience.
Why You Should Use Self-Check-In for Your Airbnb
Self-check-in benefits both you and your guests. By setting up clear instructions, you give guests the privacy and freedom to arrive at their convenience without waiting for you. This setup also saves you time, as you won’t need to meet guests personally to hand over the keys. It also reduces the chance of confusion during check-in, ensuring a smoother guest experience.
How to Send Self-Check-In Instructions to Your Guests
The best way to send your self-check-in instructions is through the Airbnb app. I recommend doing so three days before check-in. This allows your guests ample time to review the information and feel confident when they arrive.
You can set up your check-in instructions ahead of time and then send them as a link in your message. Here’s how:
- Open the Airbnb app and navigate to your conversation with the guest.
- Click the key icon in the chat box.
- Send the message with the link to your check-in instructions.
This approach is helpful because it allows guests to easily refer back to the instructions if they forget any details.
Key Information to Include in Your Self-Check-In Instructions
When creating your check-in guide, include the following essential information to ensure a stress-free arrival for your guests:
- Photos of the Property and Entranceway: Clear photos of the front door, the lockbox, and key location can help guests easily identify your property upon arrival. A picture of the street address, along with any nearby landmarks, is also helpful.
- Key Location or Lockbox Code: If you’re using a lockbox, include the combination in your instructions. If you hide the key somewhere on the property, be specific about the hiding place and consider adding a photo.
- Gate or Door Access Codes: If your property requires a code to enter a gate or door, include those codes. Make sure to clarify which code is for which entry point (gate vs. door).
- Clear Address and Landmarks: Clearly state your property’s address and include nearby landmarks to help guests feel confident they are in the right place.
- Simple Instructions: If you use a keyless entry system, provide guests with the access code along with detailed instructions for how to use it. If the property has a lockbox, share step-by-step instructions on how to access it.
- Back-Up Plan: Provide alternative solutions in case something goes wrong with the self-check-in process, such as a backup code or a phone number where they can reach you for help.
Sample Check-In Message
Here’s an example of a message you might send:
“Hi [Guest Name], Thank you for booking with us! Please use the link below to access the check-in guide, which includes photos and all the details you need to check in smoothly. Let us know if you have any questions. [Link to Check-In Guide] Best regards, [Your Name]”
Once your guest clicks the link, they will be taken to a page with all the necessary information and photos to guide them through the check-in process.
What to Do After Sending the Instructions
It’s important to follow up with your guests the morning after their arrival to ensure they’ve settled in comfortably. You can also use this opportunity to address any questions they might have.
A simple message such as:
“Hi [Guest Name], I hope you’re getting settled in. Please let me know if you need anything during your stay! Best, [Your Name]”
This message reassures guests that you’re available if needed but also respects their privacy.
Why Self-Check-In is a Game-Changer
Using self-check-in not only makes the check-in process more efficient but also enhances the guest experience by allowing them to bypass the stress of waiting to meet someone after a long trip. Additionally, it provides flexibility, especially for guests arriving late or at odd hours.
By setting up clear and comprehensive check-in instructions, you can minimize the chances of confusion and ensure that your guests have a smooth, hassle-free experience.
Related FAQs
Why should I use self-check-in for my Airbnb?
Self-check-in allows guests to arrive at their convenience, and it saves you time by removing the need for face-to-face check-ins. It also offers privacy for your guests, allowing them to settle in after their travels without the added pressure of meeting a host immediately.
How should I follow up with my Airbnb guests after check-in?
After your guest has checked in, send a quick follow-up message the next morning to ensure everything is going well. This small gesture shows attentiveness without being intrusive and opens the door for any questions or feedback.
