Last Updated on July 23, 2023 by Rental Recon
VRBO (Vacation Rentals By Owner) is a popular online platform that connects travelers with property owners looking to rent out their homes or accommodations. Much of this online rental property site depends on guest reviews.
Whether you’re a host managing your property or a guest seeking the perfect getaway, guest reviews work. A VRBO guest review not only allows potential guests to learn more about your property but also helps hosts learn how to improve.
In this comprehensive guide, we will walk you through the process of accessing and interpreting VRBO guest reviews from both the host and guest perspectives.
How to See VRBO Property Reviews as a Guest (On Desktop)
As a guest planning a vacation or getaway, reading reviews from previous travelers can provide invaluable insights into the property you are considering. Guest reviews help you better understand a property. When real people post honest reviews online it can help guests better understand the reliability of the VRBO property.
Here’s a simple guide to help you access VRBO reviews:
Step 1: Search for Your Destination
First, navigate to www.vrbo.com. On the VRBO homepage, you’ll find a search bar. Enter your destination, travel dates, and the number of guests, then click on the “Search” button to browse available properties.
Step 2: Explore Property Listings
After clicking the “Search” button, you will be presented with a list of available properties for your chosen dates. Browse through the options to find the one that suits your needs.
As you can see, on this page you can see how many VRBO guest reviews there are and from one to five stars what the property rating is.
Step 4: Read Reviews
Once you’ve found a property, click on its listing to view more details. Click on the blue “review” section to navigate to the guest reviews. Here, you’ll find comments and ratings left by previous guests who have stayed at the property.
Step 5: Evaluate the Reviews
VRBO guest reviews are a great way to learn about the property you are viewing. Carefully read through the reviews to gauge the overall guest experience. Look for patterns in the feedback and assess whether the property aligns with your preferences and requirements.
Pay close attention to aspects such as cleanliness, location, amenities, and the responsiveness of the host to guest inquiries.
How to See VRBO Reviews as a Host (On Desktop)
As a host, being able to find your VRBO guest reviews and effectively use your VRBO account is paramount to providing top-notch service.
Here’s a step-by-step guide on how to access VRBO reviews from the host’s perspective:
Step 1: Navigate to Owner Dashboard
First, log in to your VRBO account. Once logged in, you will be directed to the VRBO dashboard. The dashboard is the central hub for managing your vacation rental. On the top-right corner of the page, click on the “Owner Dashboard” option.
Step 2: Access Reviews
On the dashboard, you will find a menu on the left-hand side. Scroll down the menu and locate and click on the “Performance” tab. This will take you to the page where you can view all the past reviews, and see guest ratings.
Step 3: View VRBO Guest Reviews
In the “Performance” tab, select “Ranking metrics”. Upon entering the “Ranking metrics” section, you will see a section labeled “Average review rating”.
It is important that your guests post reviews online. The more positive reviews on VRBO, the more bookings so be sure to request reviews regularly after each stay in “Conversations”.
Analyzing the Guest Reviews
As a vacation rental host, it’s crucial to analyze reviews objectively. Look at detailed reviews for recurring themes, both positive and negative, to identify areas where you excel and areas that might require improvement.
Address any concerns raised by guests and take constructive feedback into account to enhance the overall guest experience.
How to See VRBO Property Reviews as a Guest On the VRBO Mobile App
Step 1: Search for Your Destination
First, log in to your VRBO account using the app on your phone or tablet.
On the app’s home screen, you’ll find a search bar. Enter your destination, travel dates, and the number of guests, then tap on the “Search” button to browse available properties.
Step 2: Explore Property Listings
After tapping the “Search” button, you’ll see a list of available properties for your chosen dates. Browse through the options to find the one that suits your needs. On this page, you will be able to see the star rating of each property and how many positive and negative reviews the property has.
Step 3: Navigate to Reviews Section
Once you’ve found a property that interests you, tap on its listing to view more details. Click on “Reviews” or scroll down to find the “Reviews” section. Here, you’ll find comments, submitted reviews, and guest ratings left by previous guests who have stayed at the property.
Step 4: Navigate to the Reviews Page
On the main property review page above, you’ll be able to view two reviews. If you’d like to see more reviews, select “Read all reviews”. Once on this page, you’ll be able to scroll through the many reviews left by previous visitors.
Evaluate the Reviews
As a guest, carefully read through each VRBO review to gauge the overall guest experience. Look for patterns in the feedback and assess whether the property aligns with your preferences and requirements.
Pay close attention to aspects such as cleanliness, location, amenities, and the responsiveness of the host to guest inquiries.
How to See VRBO Reviews as a Host On the VRBO Mobile App
Step 1: Go to Your Dashboard
First, log in to your account using your registered email and password. Once you’re logged in, you’ll be directed to your VRBO dashboard on the app. In the menu bar at the bottom, select the “Property” tab.
Step 2: Choose Your Property
Once in the Properties tab, you’ll be able to choose the property you would like to see the reviews for.
Step 3: Navigate to the “Reviews” Section
In the navigation menu, scroll down until you find the “Reviews” option. Tap on it to access the reviews section. Within the reviews section, you’ll find a list of reviews left by your guests. Tap on any specific review to read its full contents, including the guest’s comments and ratings.
Analyzing the Guest Reviews
Just like you do with your analytics in the desktop version, analyze the reviews objectively to gain insights into your guests’ experiences. Take note of recurring feedback from past trips and use it to improve your vacation rental for future guests. Always try to respond to reviews.
Conclusion
Whether you’re using the VRBO website or the VRBO mobile app, following the instructions provided in this article will allow you to easily access and read each VRBO review. Embrace the valuable feedback left by previous guests and hosts to ensure a delightful and memorable vacation experience for everyone involved.
And if a VRBO guest rating has ever helped you, don’t forget to leave your own review as a guest in the future. Happy hosting and happy traveling!
