Hostaway is one of the leading all-in-one vacation rental software programs for property managers. Since its launch in 2015, Hostaway has helped thousands of vacation rental managers grow their profits and businesses with reliable technology, top marketing tools, and advanced reporting features.
Keep reading to learn more about Hostaway’s extensive list of features and get Rental Recon’s in-depth review of this award-winning vacation rental software program.
Hostaway Review Summary
Hostaway is a comprehensive vacation rental software program that allows property managers to efficiently run their rental business whether they have one small Airbnb or are responsible for hundreds of rental units.
With Hostaway, property managers have dozens of useful tools at their fingertips like channel management, marketing reports, analytics, automation tools, bookkeeping tools, and accounting programs.
After using Hostaway to manage my Airbnb, I rated the software using several criteria like ease of use, dashboard features, value, quality of tools, and customer satisfaction. Here are my results:
- User-friendly dashboard
- Ability to manage multiple listings on different platforms
- Wide range of tools
- Great customer service
- The interface can be clunky while using some tools
- Customer service can be slow to respond
What Does Hostaway Do? What is Hostaway?
Hostaway is a property management software program that helps property rental managers complete daily management tasks like overseeing bookings, communicating with guests, scheduling properties for maintenance, and handling the bookkeeping and accounting for the rental business.
Hostaway Key Features
Hostaway has the most features I have seen from any property management software program. Hosts who use Hostaway will have access to the following tools:
- Reservations manager
- Performance dashboard
- Automated messages
- Owner and guest portals
- Occupancy reports
- Dynamic pricing
- Expense tracking
- Automated tasks
- Website builder
- Channel manager
- Payment processing
And much, much more.
Hostaway has some of the most advanced property management software on the market. This program gives property managers ultimate control over their rental units with tons of customizable options and settings.
Property Management System (PMS)
Using Hostaway’s PMS software, hosts can manage inquiries, guests, owners, and staff all in one place. The best part about Hostaway is that the software will grow along with your business. You won’t have to upgrade to new software as your business and rental properties expand.
The Hostaway Performance Dashboard allows you to view everything you need for property management in one place. In just a quick glance, you will see if you have any guest messages waiting or if one of your properties needs attention.
This easy-to-use dashboard is your portal to your Hostaway tools. It is a breeze to navigate and will help keep you organized.
Bookings & Listing Management
The Reservations Manager allows hosts to manage all of their bookings. Using this tool, you can:
- Check inquires
- View reservations
- Communicate with guests
- Accept payments
- Schedule cleanings
You can even send guests special offers and upsell services to extend your guest’s stay and increase profits.
Is Hostaway a Channel Manager?
Yes. Hostaway is a channel manager and provides users with a two-way API connection to all the major travel and booking websites like Airbnb, VRBO, Booking.com, and Expedia. Hostaway even has a preferred or premier partner status with each of these companies, so hosts will know that all data will seamlessly sync between Hostaway and whatever OTA you choose to use.
Calendars: Multi, Monthly & Yearly
Hostaway’s Multi-Calendar tool allows you to view all your property calendars across all channels in one convenient location. You can adjust your views between multi, monthly, and annual. Hostaway also has impressive tagging, filtering, and searching tools so you can easily find what you are looking for on your calendar.
API and iCal Connections
Hostaway boasts some of the most complete API and iCal integrations of any property management software. When you use Hostaway, you will have no problem integrating all your online travel agencies.
Hostaway VRBO: How Do I Connect to VRBO?
If you are using Hostaway, you can connect to VRBO with either iCal or API. If you use iCal, only reservations will sync. Using API, your reservations and messages will both sync. Hostaway supports price consistency with VRBO, and you can even take payments through Hostaway.
Hostaway Airbnb: Preferred Partners
If you manage an Airbnb, you will want to use Hostaway as your property management software. Hostway has been named Airbnb’s preferred software partner. What does that mean? Now Hostaway and Airbnb will work together more seamlessly than ever.
Hostaway Communication Tools
Hostaway features various communication tools that allow you to connect with your guests and property owners all in one place. You will no longer have to log onto each separate OTA website to communicate.
Hostaway’s Guest Portal gives your guests an easy way to check in, update their contact information, buy additional services, and review their reservation details. You and your guests can easily and securely communicate through this convenient portal.
Message templates make communicating with guests extra simple. You can create customized templates for quick responses to common questions. Do your guests often ask for driving directions to your rental? Create a custom template with easy-to-follow directions to send your guests with just one click.
Put your daily guest communications on autopilot with Hostaway’s automated messages. If a payment fails or a guest inquires about the property, you can program Hostaway to automatically send a custom-made template to your guest.
Inbox and Hostaway Email
Hostaway features a unified inbox, so all your messages from all your listings will go to the same inbox on Hostaway. This streamlined email system allows you to respond to all your messages from one convenient location. Hostaway also works with text messages and WhatsApp.
Hostaway Marketing Features
In addition to property management software and communication tools, Hostaway also features an array of helpful marketing features that can help hosts grow their rental property business. Hosts will have access to features like coupon management, a booking website, and a website builder.
Is There a Hostaway WordPress Plugin
Yes. Hostaway features a WordPress plugin. Hostaway PMS and the channel manager integrate seamlessly with WordPress so you can easily build your own website. Best of all, the WordPress plugin is completely free.
Hostaway Direct Booking
With Hostaway, property managers can either integrate an existing website or build a completely new site. This site will integrate with Hostaway so property managers can direct guests to their own booking website to make reservations and collect payments. Your own website will allow you to brand your company and grow your business.
How About the Hostaway Website Builder?
Not sure how to build your own website? That’s okay. Hostaway has a website-building tool. This tool allows you to build and customize your own website and connect it to all sales channels. You can even create multiple websites and integrate all of them.
Operation features include payment processing tools, invoicing, automated payments, and task management. Hostaway provides all these services, which saves property managers a lot of time by not having to use several different programs for these tasks.
As a property manager, you know that scheduling cleaning and maintenance around reservations at your properties can be complicated and time-consuming. With Hostaway task management, tasks will be automatically created based on your reservations.
If a guest decides to stay an extra day, your cleaning crew will be automatically notified of the schedule change. This saves hosts hours of back and forth communication and money lost due to scheduling mix-ups.
Additional Features: Analytics and Reporting
Managing finances, accounting, and bookkeeping for a rental business company can be a full-time job in itself – on top of all the other responsibilities property managers must juggle. Hostaway features useful financial tools to help make bookkeeping simpler.
Hostaway users will benefit from features like:
- Analytics and reporting
- Occupancy reports
- Dynamic pricing
- Owner statements
- Financial reporting
- Expense tracking
The ability to pull up reports and expense tracking from the Hostaway dashboard allows property managers to have a firm grasp of their business’s financial wellness.
I really love the dynamic pricing feature and how it integrates across all your properties. You can also use different dynamic pricing providers for different properties so the algorithms can adjust prices based on the demand of the specific property.
Property managers who use dynamic pricing are more likely to increase their overall revenues.
Hostaway Quickbooks: Do they Work Together?
Yes. Even though Quickbooks isn’t an integrated partner, using Zapier, you can easily connect your Quickbooks Online account with Hostaway because Hostaway has an open API. Linking up with Quickbooks allows you to stay on top of your company’s finances.
Is There a Hostaway App?
Yes. Hostaway’s mobile app is one of my favorite features of Hostaway. This mobile app is the highest-rated mobile app in the property management software industry. Using the Hostaway app, you can manage your multiple calendars, view reservations, communicate with guests, and much more.
The mobile app gives you maximum freedom and allows you to run your property rental business on the go from anywhere in the world.
Hostaway boasts over 100 integrated partners. You can sync your Hostaway account with big-name apps like:
- Trip Advisor
If you don’t see an integration you need, you can use Zapier to access over 3,000 additional apps.
How is Hostaway’s Customer Support?
Hostaway has excellent customer support; however, sometimes, Hostaway representatives are slow to respond due to different time zones. Once connected with the right team member, though, Hostaway representatives are eager to help solve your issues.
Hostaway Customer Service Number / Contact Number:
If you are in the United States and need to contact Hostaway for customer service, you can reach them at 415-825-3034. You can also email Hostaway at one of their two email addresses. For support, email email@example.com. For sales, email firstname.lastname@example.org.
Hostaway Address: Where is Hostaway Located?
Hostaway has headquarters all over the world with locations in:
- Helsinki, Finland
- Toronto, Canada
- Los Angeles, USA
- Barcelona, Spain
- Colombo, Sri Lanka
- Perth, Australia
Who is Marcus Rader? Information about the Hostaway CEO
Marcus Rader is the founder and CEO of Hostaway. Rader launched Hostaway in Finland in 2015 with the goal of helping property managers grow their businesses while streamlining their management workload.
Hostaway Pricing & Cost
Hostaway understands that no two rental companies are the same. That is why they offer customized pricing that scales with your company’s growth. Hostaway plans start at $100 a month and are easily customized to fit your business’s needs.
There are no hidden fees, and every customer is granted access to all current and future features. As your business grows, your Hostaway team will help you reconfigure your plan to best suit your company.
Hostaway offers fixed pricing, but for larger businesses, it also has the option of commission-based pricing. Commission-based pricing incentivizes maximizing marketing exposure for your company.
Can I Try a Hostaway Demo? Yes…Here’s How…
Go to Hostaway’s website to request a free demo. Simply message the Hostaway team with your contact information and schedule a meeting with a product expert. Your product expert will walk you through Hostaway’s features and show you how Hostaway can benefit you and your company.
Is There a Hostaway Promo Code? Yes….Just Click the Link Below…
If you are looking for a verified Hostaway Promo Code, you have come to the right place! Use the link below to apply your Hostaway discount code.
Hostaway Alternatives & Competitors
Hostaway isn’t the only property management software company on the market. There are dozens of options to choose from, and it comes down to your company’s specific needs. While Hostaway is the most comprehensive all-in-one software program, other programs may offer better deals for property managers with different needs. A host with one small Airbnb may need a different kind of property management tool than a host who manages hundreds of rental units.
Some popular alternatives to Hostaway include:
- Yardi Breeze
- Rentec Direct
Each of these programs provides users with different features, pricing plans, and pros and cons. It may take a few trials to figure out which management software works for you.
If you’ve found a management software program but are still struggling to manage your bookkeeping, you may need help finding a good accounting program. Check out Rental Recon’s research about the Best Accounting Software for Airbnb, Vacation Rentals, and Short-Term Rentals.
Is Hostaway Right for You?
Hostaway is the leading all-in-one vacation rental software for property managers. This all-inclusive program provides property managers with tons of helpful features and tools that make the difficult job of managing properties just a little bit easier.
After trying out several different property management software programs, I have found that Hostaway’s tools, integrations, and great customer service make it stand out from its competitors.
Whether you manage a single vacation rental or hundreds of rental units, Hostaway is right for you and will help you streamline your property management tasks.